SMS Communication Policy
Richmond Interventional Pain Management PC
📍 2066 Richmond Ave, Staten Island, New York
📞 718 698 3900
Effective Date: 02/01/2025
Last Updated: 02/01/2025
1. Introduction
Richmond Interventional Pain Management PC (“we,” “our,” “us”) uses SMS (Short Message Service) to communicate with patients regarding appointment reminders, treatment updates, and other relevant healthcare notifications. By opting into our SMS services, patients agree to receive text messages as outlined in this policy.
ONLY PERSONAL INFORMATION COLLECTED IS THE PATIENTS’ NAME, DATE OF BIRTH, MOBILE NUMBER, MEDICAL INSURANCE INFORMATION.
2. Compliance with TCR & TCPA
Our SMS policy complies with The Campaign Registry (TCR) and Telephone Consumer Protection Act (TCPA) guidelines, ensuring transparency, patient consent, and data privacy.
- TCR Registration: All SMS campaigns are registered and vetted per TCR guidelines.
- TCPA Compliance: Patients must explicitly opt-in before receiving any marketing or non-emergency messages.
3. Purpose of SMS Communications
We may send SMS messages for the following reasons:
✔ Appointment Confirmations & Reminders
✔ Operational Updates (e.g., office closures, schedule changes)
🚫 We will NOT send spam, unauthorized marketing, messages unrelated to patient care or messages containing sensitive health information.
4. Patient Consent & Opt-In
✅ Patients must provide explicit written consent (e.g., online form, signed document, or text-based confirmation) before receiving SMS messages.
✅ Opt-in process includes a clear disclosure of message types, frequency, and potential carrier fees.
✅ A confirmation message will be sent upon successful enrollment in our SMS program.
Mobile opt-in will not be shared with any other entity, individual or business
Example Opt-in Message:
“Thank you for signing up for SMS alerts from Richmond Interventional Pain Management PC. Msg & data rates may apply. Reply STOP to opt-out or HELP for more info.”
5. Opt-Out & Help Mechanism
📌 Opt-Out – Patients can unsubscribe at any time by replying STOP to any message. They will receive one final confirmation message stating that they have been removed from our SMS list.
📌 Help Command – Patients can text HELP to receive support or contact our office at [Insert Contact Number] for assistance.
Example Opt-out Confirmation:
“You have been unsubscribed from Richmond Interventional Pain Management PC alerts. No further messages will be sent. For assistance, call [Insert Contact Number].”
6. Message Frequency & Costs
- We send SMS messages as needed, typically 1-4 times per month, depending on patient interactions and appointments.
- Standard messaging rates apply per patient’s carrier plan. We are not responsible for any charges incurred.
7. Data Privacy & Security
🔒 HIPAA Compliance: All patient information shared via SMS is handled per HIPAA (Health Insurance Portability and Accountability Act) regulations.
🔒 No Sensitive Data in SMS: We do not send detailed medical records, test results, or sensitive health data via text.
THE ONLY PERSONAL INFORMATION COLLECTED IS PATIENT’s NAME, DATE OF BIRTH AND MOBILE NUMBER.
SMS consent, phone numbers and any collected information including date of birth, Mobile number and medical insurance information are not shared with any third parties/affiliates for marketing purposes.
If you consent to receive SMS from Richmond Interventional pain Management PC, you agree to receive SMS from us which are limited to Appointment Confirmations, Reminders and operational updates, e.g. office closure, schedule changes and billing information, Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Call our office on 718 698 3900 to see our privacy policy and terms and conditions.”.
8. Changes to SMS Policy
Richmond Interventional Pain Management PC reserves the right to update this policy at any time. Patients will be notified of significant changes via SMS or other communication methods.
9. Contact Information
For questions or concerns regarding our SMS policy, contact:
📍 Richmond Interventional Pain Management PC
📍 2066 Richmond Ave, Staten Island, NY
📞 718 698 3900
📧 admin@RichmondPainPC.com